How to Education Patients on Insurance with Dr. Yolanda Mangrum
Yolanda Mangrum, DDS, MAGD has been a practicing dentist since 1997 and practice owner since 1999. She is the founder of Plan For Heath (PFH), co-founder of Virtual Training Innovation (VTI) and the owner/CEO Petaluma Dental Group (PDG). Plan For Health is a wellness membership plan for dental offices. It was created as a patient/ practice win-win to fill the gaps of dental insurance. The need to create Virtual Training Innovation came from her desire to stop repeating herself in training. She says "Keeping my team on track with training, culture, goals and protocols has seemed like a never-ending frustrating task. I needed to create a way to stop this cycle and win." Throughout her practicing years, she has strived to create protocols that would achieve repeatable results and lay the groundwork for inspiring individual growth. She has consistently shared her best practices with her dental colleagues, inspired new dentists and participated in organized dentistry to improve the dental profession. Yolanda began her dental career in 1989 when she received on-the-job training to become a licensed Registered Dental Assistant. While working as a dental assistant, she completed her Bachelor's in Biology at University of California, Riverside and completed Riverside City College's Dental Laboratory Technician Certificate. Having worked in every position of dentistry gives her personal experience of what it is like to “walk in the team and doctors shoes.” At University of California, San Francisco, School of Dentistry, she was an active student leader and student teacher. After graduation, she received a faculty position as Assistant Clinical Professor. Teaching and learning has remained a passion for Yolanda. She began her service in organized dentistry in 1994, and held local and state positions, culminating as President of the California AGD in 2008. In 2001, she earned her Fellowship in AGD and received the prestigious award of Masters in AGD in 2007. Dr. Mangrum opened her first dental practice in 1999 in Sonoma from scratch, one patient at a time. Ten years later she purchased her second practice, Petaluma Dental Group. She built a team of dedicated health care professionals in both practices. In 2011, she sold her Sonoma practice to focus on her multi-specialty Petaluma practice. Today, Petaluma Dental Group has five general dentists, an Orthodontist, an Oral Surgeon, Endodontist and a Periodontist. In 2014, Yolanda co-authored “Hire to Inspire: What Great Leaders Do To Consistently Achieve Winning Results.” This book is how she created a team of “leaders leading leaders.” She no longer has employee’s only partners/ stakeholders. Being a strong leader is important to her and she enjoys unlocking greatness in every individuals. It is her belief that individuals have limitless potential for growth.
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