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How to Have a 0% Cancellation Rate with Dr. Josh Bernstein and Allison Bernstein

In today’s interview, Dr. Drew Byrnes interviews Dr. Josh Bernstein and his wife, Allison. In their practice, patients have to pay their full fee upfront just in order to get on the schedule. If they cancel without enough notice, they keep the full fee. The has essentially reduced their no show / cancellation rate to zero but it hasn’t been without some bumps in the road.

Find out what softwares they used to help make this work and consider if this might be the thing that your practice needs to reduce your own cancellation rate.

Do you have a FFS practice? Would you like to be interviewed? Fill out the FFS Stories request form here:


Episode resources:

Dental Membership Direct


Dental Financing Direct


Dental Membership Master Course with Dr. Chris Phelps